Questions? We've got answers.
Everything you might want to know before your first visit — from custom blending to refills, safety, and shipping.
Do I need an appointment, or can I walk in?
Walk-ins are always welcome during store hours. For custom blending, wedding favors, or business-label orders, a quick appointment lets us set aside time and samples just for you.
Can you recreate a scent I love that's been discontinued?
Yes — this is one of our specialties. Bring the original (or even a description) and our team will work with you to build a match. Most recreations are ready the same day.
Are your products safe around kids and pets?
Our electric warmers are flameless and cool-touch, and our fragrance oils are used in small amounts. We'll walk you through the safest options for your home and family.
Do you offer refills?
Always. Bring back any Indigo bottle, warmer dish, or car diffuser and we'll refill it — usually for less than the original. Refills keep your cost down and keep plastic out of landfills.
What's the minimum for custom labels or event favors?
There's no minimum for personal gifts. Custom business labels and wedding favors start at a dozen units, with per-unit pricing that improves as quantity goes up.
Do you ship, or is it in-store only?
We ship fragrance oils, warmers, and body care nationwide. Custom blends and large favor orders are arranged in store or by phone so we can get the details exactly right.
How long do your fragrances actually last?
In a warmer, a single fill throws scent for 6–10 hours. Car fresheners last up to 60 days, and body oils hold their scent for 6–8 hours on skin. We'll set expectations for every product you buy.
Can I smell things before I buy?
Please do. Our store is set up as a smelling bar — we want you to love what you take home. We also sell small sample sets for testing at home.
Service-specific questions
Each service page has its own FAQs.
Ready to smell amazing?
Book a free consultation, request a custom blend, or stop by the store. We'll help you find — or create — your signature scent.